Information and Communications Systems
PowerCOM は、屋内・屋外のさまざまな場所で、音声、データ、Wi-Fi、セキュリティ、モニタリングなどの幅広い情報/通信システムの設置とサービスを行っています。同社の 80% 以上の従業員が、複数のクライアント・サイトの現場で働くため、PowerCOM のオフィスやお客様にテスト結果を送ることが困難な場合もありました。これまで、テスト機器をセットアップし、結果を収集するプロセスは、現場スタッフと管理スタッフにとって多大な時間がかかる手作業でした。また、プロジェクト完了時だけではなく、より頻繁かつ定期的に詳細なテスト結果を求めるお客様が一部いました。To address these issues, PowerCOM required a solution that could help their technicians and administrative staff be more efficient, as well as readily and more easily share data with their customers.
Versiv™ DSX-5000、CertiFiber® Pro、LinkWare™ Live を活用することで PowerCom はシステムをテストし、お客様に結果を提供するために必要な時間と労力を大幅に減らしました。現場の技術者にテスト・パラメータを設定させたり、テスト・レポートを提出/閲覧するために帰社させる代わりに、これらの作業をクラウド経由でリモートから行えます。LinkWare Live により、PowerCom の技術者は、より迅速に仕事を終え、テストの正確さを確保し、再作業の可能性を減らすことができます。
“The biggest value of LinkWare Live is that test parameters can be set up in one central point and transmitted via the cloud by both technicians and administrative staff. We’ve eliminated the drives to and from the office specific to test reporting which has resulted in more accurate reporting and faster project close-out.” – CJ Santeford, Operations Manager of PowerCom
Headquartered in Bothell, WA, PowerCOM provides telecommunications and network services to its customers. With over 80 employees supporting two offices, PowerCOM strives to deliver the highest-quality service within defined time frames for every job. Each month, PowerCOM completes many jobs across multiple clients and it is common that a single project might require multiple staff to complete hundreds or thousands of tests.
In an effort to maximize efficiency, PowerCOM attempts to limit “non-productive” testing time which could include driving back-and-forth to the corporate office or manually compiling results to verify testing parameters. This non-productive time adds overhead, costs and delays for each job.
PowerCom wanted to find new ways to become more efficient without sacrificing quality. They knew the key was to look for ways to: save technicians’ time, improve test accuracy and validation, and streamline the customer experience. With this in mind, there were three main processes they identified that could be improved to positively impact their service, delivery, and bottom-line:
Configuration of test parameters: Previously, an experienced manager or technician would need to configure the test parameters on each device prior to starting a new job. However, this was a manual process, which was time intensive and required unproductive travel time to bring the device into the office from the field. Letting the testing experts perform this critical process remotely would save technician’s time (not to mention vehicle wear and tear) while guaranteeing consistent testing.
Early test validation: Test accuracy is always a concern because improper testing means wasted time and rework. In situations when deviations or invalid tests are not quickly identified, it could require the technician to return to the project later to repeat the tests, causing delays and increased expense.
Data retrieval: Once the tests are completed, additional time was required to drive or ship the results to the office, and then upload results to their computer. To complicate things, naming conventions and documentation could overlap which can cause discrepancies. And with multiple testers on multiple projects, getting the right tests into the right job took a lot of time. In the past, this process typically occurred at the end of the project, however, customers increasingly desire updates throughout the project. PowerCom wanted to simplify this time-consuming and error-prone process, while also meeting new customer expectations.
After purchasing the Fluke Networks copper and fiber testers (DSX-5000 and CertiFiber Pro) Powercom decided to leverage the LinkWare Live companion cloud-based platform as part of their testing workflow in an effort to save time, meet growing customer expectations, and ensure more accurate testing.
Using the Versiv testers in conjunction with LinkWare Live, the PowerCom team has improved overall testing experience, shortened completion times and increased efficiency of field technicians, project managers and administrative staff. By passing the time and cost savings to its clients, PowerCom turns this to a competitive advantage.
“Before LinkWare Live, our field technicians had to come into the office or send their testers in for downloading or configuration.” said CJ Santeford, PowerCom Operations Manager. “But now, we can download and configure through the cloud which saves us a ton of time. At a minimum, we save an hour per week of technician time related to these common tasks.”
Sharing and saving test results has become much easier as well. The cloud-based LinkWare Live allows technicians to sync data remotely and let the system compile results. “Without LinkWare Live, it was a painful and time consuming process to manually organize results. It is now much easier and faster to pull in accurate results for each job,” stated Santeford. “Our service and support team can also provide customers with direct access to the results through the intuitive user interface.”
“This is helpful for our customers who want access the test results throughout the duration of a project”, commented Santeford. “For our field techs, the test parameters and identification numbering is already set up and saved to the tester. The field tech simply finds the project in the directory, and hits a button to perform the test based on the preconfigured labeling scheme. It's intuitive and very easy to use.”
“The biggest value of LinkWare Live and Fluke Networks is that test parameters can be set up in one central point and transmitted via the cloud by both technicians and administrative staff.“ concluded Santeford. “We've eliminated the drives to and from the office specific to test reporting which has resulted in more accurate reporting and faster project closeout. Using LinkWare Live has definitely impacted our time savings, which translates to a cost savings for our customers – the true win/win scenario.”