Requesting Fluke Premium Care (FPC) or Gold Service

Requesting Fluke Premium Care (FPC) or Gold Service

Processes can vary depending on where you are located, but member service requests take priority at all of our authorized service centers.

All requests for FPC and Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance. 注意:You will be asked for your contact information, model and product serial number(s) to verify coverage.

Ways to contact Technical Assistance in US and Canada

Support for Fluke Networks Products

米国: #1-800-28FLUKE (1-800-283-5853)

[email protected]

マイアカウントにログインし、新しいサポート・インシデントを送信します

Click here to submit a Service request on the web

 

Support For Fluke Industrial Products

米国: #1- (949) 930-2848

[email protected]

サービスの種類

プロセス/期待される内容

修理

  • Technical Assistance will verify support coverage, repair needs, and loaner entitlement (if applicable), and shipping address.
  • You will receive an RMA for your unit, overnight loaner unit (if applicable), and shipping instructions.
  • 機器は、サービス・センターでの優先順位に応じて修理されます。

工場での年次較正

  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address.
  • RMA と配送手順をお届けいたします。注記:If a loaner unit is desired, we recommend you schedule your appointment at least 6 weeks in advance of your required calibration date. 出荷運送状は事前に予定を立てる必要はなく、直ちに送信できます。
  • 機器は、サービス・センターを通して優先(<5 日)ターンアラウンドで較正されます。 サービス・センターとの往復配送を含む1-2週間を予定しています。

アクセサリーの交換

  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address and isolate failure to the component if possible.
  • If a covered accessory that shipped with the kit is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you. 注記:交換用のアクセサリーを発送する前に、不完全/不良のアクセサリーを返品するよう求められる場合もあります。